How does the process work? I ship you the device? Who pays for shipping? How fast can you turn it around?
You ship us the device. We offer free standard return shipping for all US orders. Our turnaround time on orders is 5 business days but for personal iPads, laptops, phones, etc we will try to get them back to you ASAP. If you would like expedited shipping we have daily FedEx Express pickups and would be happy to add the cost to your invoice.
Can you purchase an iPad and engrave it for me?
It’s very likely. Let us know what type of iPad you would like and we will try to purchase it from the local store. Unfortunately, we have not had a lot of luck with this lately as the local store is always out of stock. We do require pre-payment for your iPad. We will send you an invoice reflecting the total and you may pay it online.
I want to have a batch of iPads ordered and engraved but Apple has limited the number I can buy from their website. Is there a way I can order more than 2 iPads at a time?
Yes – we have contacts at Apple and can help you order your iPads or order them for you.
What items do you have and keep in stock?
We are focused on being a decorating service provider and therefore try to limit the amount of inventory kept in stock. We are more than happy to purchase items or materials specifically for your order and have contacts with suppliers that help us expedite the process. Alternatively, you can send in the item you would like to have engraved. We do stock several types of iPad cases, some stainless and aluminum sports water bottles, and some raw materials such as wood, acrylic, and paper. If we need to order items to complete your order a note will be displayed during checkout letting you know. This generally adds 4 or 5 days to our turnaround time.
I’m not located in the US. Can I still order?
Yes, absolutely. We ship internationally using UPS, FedEx, and US Postal Service. If you already have your iPad you can ship it to us and we will engrave it and send it back. If you need an iPad and a US version is acceptable we can order one for you from Apple. You will be responsible for any duty or import taxes.
Will the etching affect the device in any way?
The etching is only on the surface and only cosmetic. It does not affect the electronics or operation of the device in any way. We do not need to turn your device on or otherwise do anything to your data. We recommend having a backup before you send the device to us.
Will using your service void my warranty?
It’s your responsibility to find out whether the engraving will affect your warranty. We have heard that Apple Geniuses decide case-by-case and some have considered the engraving purely cosmetic and thus not affecting the warranty.
How do I know what my artwork will look like when engraved on my iPad?
iPads are our most consistent and predictable item to engrave. Unless your logo is highly complex or has a lot of shading we should be able to show you how it will look in an electronic proof.
What if something goes wrong? Do you warranty your work against mistakes in any way?
If you are unhappy with the results and it was our fault (mis-placement, or other reason that it did not conform to your drawing specification) we will refund the cost of the engraving and shipping. If you are extremely unhappy with the engraving result and feel that it is our fault, then contact us and we’ll see if we can work something out. If you just want to get rid of the engraving then some repair companies offer iPad back cover replacement that would give you a fresh clean back.